News | PouchWear
Home / News

Blog - News

Important Site Notices

Important Site Notices

In working to improve site experience & support availability, store updates are underway. While the site is under maintenance, you will still be able to shop & view your account, however, you may notice new site features becoming available, new category or product layouts, some new page URLs, and even a couple of new products!

We welcome your feedback as these updates are made and will make additional announcements as the updates are completed & available.


NOTICE:

We recently had a number of system errors that did not allow us to receive, or send out, communications & messages. Some automated updates & store communications were also affected.

How does this affect you:

Unfortunately, due to the scope of the issue that was experienced, communications or messages sent to us within the last two weeks may not have been received. Additionally, some follow-up contacts sent from us, in response to communications that were received, have reportedly also not been received.

The next step:

This issue has now been corrected. We are beginning to receive some communications & messages that were sent within the affected time period and, per reports, some outgoing responses have also now been received.

Since we are unable to determine if all communications & messages are able to be recovered, we highly recommend resubmitting any contacts that have not received a reply. Our team is working hard to respond to the communications & messages that are now able to be received in our system.

We apologize in advance if multiple contacts are sent/received as everything is sorted & updated, and for any inconvenience this issue may have caused.

Happy Father's Day

Happy Father's Day
Thank you for everything you've taught us and for all that you do!
Happy Father's Day!
Save 25%! Savings are applied to the total after applying the coupon code TYDAD19 in the cart or during checkout. Discounts can not be applied to existing orders and can not be added after an order has been placed/confirmed. Only one coupon can be used per purchase. Eligible items include regular & sale priced items, at OstomyBagHolder.com for custom made supports and PouchWear.com for pre-sized supports, excluding gift cards/certificates, pillows, and bundle packs.
Valid for 2 days only. Expires June 17th, 2019 midnight, AZ Time.