Home / Return/Exchange Policy

All items in the Ready Set Go Collection are pre-sized supports, set to standardized measurements, that are available for return or exchange within 30 days of receipt. Please review the following return/exchange policy for more information.

 

EXCHANGES & RETURNS 
Items are available for exchange or return within 30 days of receipt. Item(s) past 30 days from delivery to the buyer, will not be eligible.

To initiate a return or exchange, please contact us, in writing to support@pouchwear.com, to receive an authorization code to include with the return/exchange shipment. Return/exchange package without a visible authorization code on the package, or received after the authorization code has expired, may not be accepted or may incur a service fee of 25% that will be deducted from any refund provided.

Item(s) must be clean, undamaged, and with its original packaging. Buyers are responsible for return shipping costs: 
• Returns- If the item is not returned in its original condition, the buyer is responsible for any loss in value. Partial, or no, refund may be provided. 
• Exchanges- If the item is not returned in its original condition, the item will not be eligible for exchange. Buyer is responsible for any incurred fees to return damaged or soiled items.

RETURN SHIPPING 
Packages for returns or exchanges should be mailed to the following mailing address, including the authorization code provided. Authorization code must be visible on the package as noted below: 
PouchWear 
Auth #(enter authorization code here) 
2554 W 16th Street Suite 136 
Yuma, AZ 85364-4229

Buyer is responsible for paying shipping costs for returning any item(s). Shipping costs are non-refundable.

Buyers should consider using a trackable shipping service or purchasing shipping insurance to ensure the return packages are received. PouchWear is not responsible for any lost, or delayed, shipments or any incurred customs fees for international shipments.

REFUNDS 
Once the returned item is received and inspected, an email will be sent to notify the buyer of the approval, partial approval, or rejection of the refund. 
If approved, the refund will be processed, and a credit will be processed to the original method of payment, within 3-7 business days, depending on the buyer's financial institutions processing times. Refunds for payments made through PayPal Express Checkout may be subject to PayPal's refund percentage fee policy.