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Shipping Policy

Current dispatching time frames are 1-5 business days, prior to shipping, on average, depending on demand; up to 30 days. Since all items are made in-house, delays may include material, tailor, machinery, or dispatching delays. We currently do not offer rush dispatching, however, please add any 'need by' date information in your order comments &, while not guaranteed, all efforts will be made to meet those needs. All orders are filled as soon as possible.

Once the order is dispatched, the shipping method chosen during checkout will be applied. The shipping method you choose will determine the amount of time for delivery after the order has left the facility, as estimated by USPS, the shipping agency.

Please Note: USPS, Global Post, Royal Mail, Australia Post, & other shipping/delivery agencies have reported service interruptions due to COVID & transit restrictions. Please review any possible service disruptions prior to purchasing. PouchWear is not responsible for delays/issues that may occur due to ever-developing mail service suspensions or disruptions.
All shipments to Canada and the United Kingdom will incur additional fees during the checkout process to account for customs duties and VAT fees (up to 20% for the UK). All other international shipments will have no additional fees, but may be required to pay additional fees upon the time of delivery, or for release of their parcel, depending on their countries customs policies & fees. Any fees due for delivery and parcels returned due to buyer not collecting their order from the delivery agency are the buyer's responsibility. PouchWear is not liable for fees, returns, or delays due to any of the above. Please check with your countries importing policies for additional information if needed.

Items are available for exchange or return within 10 days of receipt. Item(s) past 10 days from delivery to the buyer will not be eligible.

To initiate a return or exchange, please submit your information on the Returns & Exchanges page to receive an authorization code to include with the return/exchange shipment. Return/exchange package without a visible authorization code on the package, or received after the authorization code has expired, may not be accepted or may incur a service fee of 25% that will be deducted from any refund provided.

Item(s) must be clean, undamaged, and with its original packaging. Buyers are responsible for return shipping costs: 
• Returns- If the item is not returned in its original condition, the buyer is responsible for any loss in value. Partial, or no, refund may be provided. 
• Exchanges- If the item is not returned in its original condition, the item will not be eligible for exchange. Buyer is responsible for any incurred fees to return damaged or soiled items.

Packages for exchange should be mailed to the following mailing address, including the authorization code provided. Authorization code must be visible on the package as noted below: 
Auth #(enter code here) 
2554 W 16th Street Suite 136 
Yuma, AZ 85364-4229

Buyer is responsible for paying shipping costs for returning any item(s). All shipping costs are non-refundable.

PouchWear is not responsible for any lost, or delayed, shipments or any incurred customs fees for international shipments.

Once the returned item is received and inspected, an email will be sent to notify the buyer of the approval, partial approval, or rejection of the refund. 
If approved, the refund will be processed, and a credit will be processed to the original method of payment, within 10 business days, depending on the buyer's financial institutions processing times. Refunds for payments made through PayPal Express Checkout may be subject to PayPal's refund percentage fee policy.