Orders dispatching an average of 1-3 business days*, prior to shipping, depending on demand; up to 30 days. Time frame includes all ostomy support belts, wraps, pouch covers, and belt extenders.
*Special Edition fabrics, pillows, embroidered items, and international orders will require 1-7 business days on average, prior to shipping, and up to 30 days. Orders placed after 5:00PM MST, or on a weekend, will be processed the next business day, and dispatched within the second business day. All items will ship together. Orders that contain items with longer dispatching time frames may experience an extended dispatching time to ensure all items ship together.
Since all items are made in-house, delays may include material, tailor, machinery, or dispatching delays. We currently do not offer rush dispatching, however, please add any 'need by' date information in your order comments &, while not guaranteed, all efforts will be made to meet those needs. All orders are always filled as soon as possible.
Once the order is dispatched, the shipping method chosen during checkout will be applied. The shipping method you choose will determine the amount of time for delivery after the order has left the facility, as estimated by USPS, the shipping agency.
Please Note: USPS, Global Post, Royal Mail, Australia Post, & other shipping/delivery agencies have reported service interruptions due to COVID & transit restrictions. Please review any possible service disruptions prior to purchasing. PouchWear is not responsible for delays/issues that may occur due to ever-developing mail service suspensions or disruptions.
All shipments to Canada and the United Kingdom will incur additional fees during the checkout process to account for customs duties and VAT fees (up to 20% for the UK). All other international shipments will have no additional fees, but may be required to pay additional fees upon the time of delivery, or for release of their parcel, depending on their countries customs policies & fees. Any fees due for delivery and parcels returned due to buyer not collecting their order from the delivery agency are the buyer's responsibility. PouchWear is not liable for fees, returns, or delays due to any of the above. Please check with your countries importing policies for additional information if needed.
EXCHANGES & RETURNS
All items in the Ready Set Go Collection are pre-sized supports, set to standardized measurements, that are available for modification within 10 days of delivery. Due to the hygienic nature of the items, returns are not accepted. Please review the following modification policy for more information.
RETURNS & MODIFICATIONS
Items are not available for return. Items are available for modification, within 10 days of receipt, to alter most sizing &/or wear styles. Item(s) past 10 days from delivery to the buyer, will not be eligible.
To initiate a modification, please submit your information on the Request A Modification page to receive an authorization code to include with the modification shipment.
Modification package without a visible authorization code on the package, or received after the authorization code has expired, may not be accepted or may incur a service fee of 25% that will be due prior to any modification.
Item(s) must be clean, undamaged, and with its original packaging. Buyers are responsible for all return shipping costs, including costs due for returning any soiled/damaged/altered items without modification:
• The item will be modified to match the new sizing required (example: a small wrap modified to a large, or medium belt modified to a small). Soiled, damaged, or altered items will not be modified and will be returned to buyer at the buyer's expense.
• In submitting the modification request, buyer agrees: (1) that the item(s) are not soiled, damaged or altered before returning the item for modification, (2) that the item(s) where delivered within 10 days of submitting the modification request, and (3) that the item(s) submitted via the request will be returned back to buyer after being modified.
Packages for modification should be mailed to the following mailing address, including the authorization code provided after submitting the Modification Request. Authorization code must be visible on the package as noted below:
Auth #(enter authorization code here)
2554 W 16th Street Suite 136
Yuma, AZ 85364-4229
Buyer is responsible for paying shipping costs for modifications and for any fees associated with mailing back any unmodified soiled or damaged item(s). Shipping costs are non-refundable.
Buyers should consider using a trackable shipping service or purchasing shipping insurance to ensure the return packages are received. PouchWear is not responsible for any lost, or delayed, shipments or any incurred customs fees for international shipments.
Due to the intimate nature of the items, classified as undergarments, no replacement or return will be possible except: if an item is defective, it will be exchanged for another one of the same or, modified to function, if it is determined to have been a manufacturing defect/error. If said item is a sale item and no longer available, a credit in that amount will be applied as store credit to be used toward another product.