In working to improve site experience & support availability, store updates are underway. While the site is under maintenance, you will still be able to shop & view your account, however, you may notice new site features becoming available, new category or product layouts, some new page URLs, and even a couple of new products!
We welcome your feedback as these updates are made and will make additional announcements as the updates are completed & available.
We recently had a number of system errors that did not allow us to receive, or send out, communications & messages. Some automated updates & store communications were also affected.
How does this affect you:
Unfortunately, due to the scope of the issue that was experienced, communications or messages sent to us within the last two weeks may not have been received. Additionally, some follow-up contacts sent from us, in response to communications that were received, have reportedly also not been received.
The next step:
This issue has now been corrected. We are beginning to receive some communications & messages that were sent within the affected time period and, per reports, some outgoing responses have also now been received.
Since we are unable to determine if all communications & messages are able to be recovered, we highly recommend resubmitting any contacts that have not received a reply. Our team is working hard to respond to the communications & messages that are now able to be received in our system.
We apologize in advance if multiple contacts are sent/received as everything is sorted & updated, and for any inconvenience this issue may have caused.
Are you ready?
Bundle packs are making their way to pouchwear.com where you can experience the different styles of ostomy wear that we provide. Save more with bundle packs! New embroidery bundle packs coming soon!
We have been working hard over the past several weeks clearing up many outstanding orders. Our next step will be returning our custom timeframes, at ostomybagholder.com, back to a 10-15 business day manufacturing timeframe for custom orders.