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We're Almost There!

We're Almost There!
Earlier this month we updated our tailoring & dispatching time frames to reflect delays experienced; everything from a decrease in staff to material delays.
With newly trained staff, delayed materials arriving, we will be returning to, and improving, the tailoring & dispatch time frames for both our custom tailored, and pre-sized, ostomy support products.

If your order was delayed, and you have yet to receive your update, please expect your automated shipping notification within the next few days, to notify you of your item(s) dispatching.

We greatly appreciate your patience. We are in the process of putting something together for those who have been patience with us, as a small business, while we navigated these difficult times. We will be making that announcement shortly.

Thank you for allowing us the opportunity to provide you quality ostomy supports so that you can focus on what matters to you.

With much appreciation,
The PouchWear Team

COVID-19 Update

COVID-19 Update
We understand that concerns & uncertainty may be experienced surrounding the coronavirus (COVID-19), especially as ostomates are a more 'at risk' community due to additional underlying health conditions. We are committed to continuing to do our part, in both reducing anxieties, & possible illness concerns. With this in mind, here are a few things to know:

Important Site Notices

Important Site Notices

In working to improve site experience & support availability, store updates are underway. While the site is under maintenance, you will still be able to shop & view your account, however, you may notice new site features becoming available, new category or product layouts, some new page URLs, and even a couple of new products!

We welcome your feedback as these updates are made and will make additional announcements as the updates are completed & available.


NOTICE:

We recently had a number of system errors that did not allow us to receive, or send out, communications & messages. Some automated updates & store communications were also affected.

How does this affect you:

Unfortunately, due to the scope of the issue that was experienced, communications or messages sent to us within the last two weeks may not have been received. Additionally, some follow-up contacts sent from us, in response to communications that were received, have reportedly also not been received.

The next step:

This issue has now been corrected. We are beginning to receive some communications & messages that were sent within the affected time period and, per reports, some outgoing responses have also now been received.

Since we are unable to determine if all communications & messages are able to be recovered, we highly recommend resubmitting any contacts that have not received a reply. Our team is working hard to respond to the communications & messages that are now able to be received in our system.

We apologize in advance if multiple contacts are sent/received as everything is sorted & updated, and for any inconvenience this issue may have caused.